Custom House Visitor Centre

Exeter Quay, Exeter, Devon, EX2 4AN

Tel: 01392 271611

Exeter Custom House (c) Philip Vile Photography

About

The Custom House Visitor Centre is located right in the centre of Exeter's historic quayside and occupies one of the most historic buildings on the waterfront. This attraction been awarded with the 'Good to Go' accreditation.


It houses lively displays, illustrations and artefacts will bring the history and development of Exeter’s Quayside to life. As well as models and items from the cloth industry such as “tenter hooks and tillet blocks”, an exciting audiovisual presentation “Exeter, 2000 years of history” highlights Exeter’s history from Roman times until today.

The centre provides tourist information and interesting souvenirs of Exeter, including replica maps, local pottery and a selection of heritage books. Accommodation can also be booked here.

Opening Hours

April - October
Daily: 11am to 4pm

The Centre may close for lunch 1pm-1.45pm

November - March
Thursday - Sunday: 11 to 4pm

Admission: Free

Covid-19 Restrictions

- Please wear a face covering
- Sanitise hands on entry
- Record track & trace details
- Maintain social distancing
- Follow one way system
- Do not enter if feeling unwell
- We do not have any toilet facilities
- Only 1 person or social group are allowed in the tourist information area at any one time
- If unsure ask a member of staff

 

 

Guide Prices

Ticket TypeTicket Tariff
Free AdmissionFree

Note: Prices are a guide only and may change on a daily basis.

TripAdvisor

Directions

Road Directions

Nearest major road is M5. Along Topsham road towards city centre, at Southgate turn left along inner bypass, take first left and park at Quay and cathedral car park. Five minutes walk from here to Quayside.

Public Transport Directions

An hourly bus service runs from the city centre to the Historic Quayside.

Facilities

Other

  • Gift Shop

Accessibility

  • Facilities for Hearing Impaired Visitors - Subtitles on audio visual induction loop.
  • Guide Dogs Permitted
  • Ramp/Level Access

Audio Commentary in Foreign Languages

  • French audio guide
  • German audio guide

COVID-19 Response

  • 2m distancing in place
  • Capacity limit - Limit of 15 people at any one time
  • Clear signage
  • COVID-19 measures in place
  • COVID-19 risk assessment completed
  • Face mask essential (not provided)
  • Hand sanitizer available to visitors & staff
  • One way system
  • Open now

Establishment Features

  • Audio Commentary in Foreign Languages - Audio visual presentation with sub titles in French and German

Event Facilities

  • Free Entry

Key Features

  • Approx length of visit - 00:30
  • In town/city centre
  • Indoor Attraction
  • Max group size - 45
  • No Smoking Attraction
  • Open by appointment outside normal opening times

Parking & Transport

  • Parking (charge) - Please park in Cathedral & Quay car park

Payment Methods

  • Accepts Exeter Pound
  • Blue Badge Guides admitted free
  • Min group size - 5
  • TIC Staff Admitted Free

Specialist Features

  • Marketed towards families
  • Marketed towards student/youth

Tours and Demonstrations

  • Educational Visits Accepted
  • Guided Tours Available for Groups

Venue Facilities

  • Groups Accepted - Essential to prebook.

Opening Times

Custom House Visitor Centre (1 Apr 2020 - 31 Oct 2020)
DayTimes
Monday - Sunday11:00 - 16:00
Bank Holiday11:00 - 16:00
Custom House Visitor Centre (1 Nov 2020 - 31 Dec 2020)
DayTimes
Monday - WednesdayClosed*
Thursday - Sunday11:00 - 16:00*
Custom House Visitor Centre (1 Jan 2021 - 31 Mar 2021)
DayTimes
Monday - WednesdayClosed*
Thursday - Sunday11:00 - 16:00*
Dates and times marked with a '*' are provisional and may be subject to change

Awards

  • Visit BritainWe're Good to Go We're Good to Go 2020

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